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Delivery Information

We aim to dispatch all regular orders within 48 business hours, if there is a delay, we will let you know. For pre-order items, please allow up to 8 weeks for delivery.

If you order next day delivery before 12pm on a Friday please note that orders will arrive on Monday. Orders made after 12pm on a Friday, will be processed the following Monday and delivered Tuesday. (Excluding bank/public holidays)

All purchases will be shipped with our signature boxes. Shipments are arranged via UK Royal Mail for all UK orders. A shipment confirmation email will be sent to you after the order has been shipped.

All international orders are now shipped via different international couriers, ensuring a faster delivery and more reliable. For orders in the US, Canada and Australia, we ship using DPD for a 3-6 (working) day delivery. *Please note, DPD require a signature and therefore cannot deliver to PO Boxes.

**Due to certain regulations we cannot ship any jewellery products into Russian Federation.

*** For outside the EU the customer is responsible for all customs charges. Please note not all European countries are part of the EU.

For all international orders, please write the full address in English at the checkout.

Delivery Order Before Delivery Time (working days) Cost
United Kingdom

Standard

12pm 3-5 FREE
Express 12pm 1-3 £5
Next Day 12pm 1 £9
Saturday Next Day 12pm Saturday £12
Europe
Standard 12pm 3-7 £5
Orders OVER £100 12pm 3-7 FREE
International
Express 12pm 3 to 6 £12
Orders OVER £120 12pm 3 to 6 FREE

When ordering online, there's an option to 'collect at store' at the checkout. This service is available for both of our London stores and when selecting this, your order will be sent directly to your chosen stores. Once it's arrived in store, you will receive an email to notify you and please bring ID on collection.

To find out more about our stores, please visit our store page.

Please Note

All orders both UK and international are delivered by Royal Mail. Astrid & Miyu can accept no responsibility for packages that are signed for by someone other than the addressee. Only Next day delivery can be tracked at every stage.

For further information regarding this please email: customercare@astridandmiyu.com

Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team as soon as possible with your order confirmation number to hand.

email: customercare@astridandmiyu.com 

All our deliveries are sent via Royal Mail, Only express delivery and next day delivery can be tracked. If you would like to track your order for whatever reason, please email us at customercare@astridandmiyu.com and we can provide the necessary information for you.


Exchanges and Returns

Returns Policy

*Please note, returns may take longer than usual due to current circumstances, please do email customercare@astridandmiyu.com before returning your item so we can look into resolving this before returning.

We are happy to accept returns of unwanted items (excluding earrings for hygiene reasons) within 28 days of purchase. All items must be returned unworn in their original packaging with proof of purchase. Please complete and include the returns slip that was sent with your original purchase so we can process your request swiftly. All UK returns and exchanges are free of charge with the returns label included in your parcel. Unfortunately, we do not offer free returns for any International / European orders. International customers will need to send any unwanted items back at their own expense.

Refunds and exchanges are usually processed within 10-14 working days, although during busy periods this may vary.

Please note we will not email you upon receipt of your return. As soon as we have received and taken care of your return, we will email you to confirm that your refund has been issued.

Refunds will always be processed onto the same debit or credit card used for purchase. If your item has been bought via an A&M Gift Card, we will issue you a new credit note.

We sincerely apologise if you have experienced any fault with your Astrid & Miyu jewellery. Our customer service team would be happy to assist – Please email customercare@astridandmiyu.com before returning your item to us, so that our team can advise you of the next steps.

We do not accept returns on any sample sale, sale products or engraved items.

If you would like to return an item you originally bought from one of our A&M Stockists or concessions, please return it directly to them.

For refund requests on a gift, please note that we can only refund the credit or debit card originally used for the purchase. Please return with the filled out returns form. If you haven’t received this, please contact customercare@astridandmiyu.com with your details and they can sort this out for you. We are however happy to offer you a gift card if you attach the gift receipt to the products you’re sending back to us.

To exchange the gift, please send us the item in original packaging, including the gift receipt. If the value of the new item exceeds the original gift value, you will be required to pay the difference. Should the value of the new item be lower than the original gift value, the difference will be credited to the credit or debit card originally used for the purchase.

Astrid & Miyu reward Points are for one-time use and non-refundable. If you return an order, the points you earned on that order will be deducted from your account when your return is processed. If you already spent the points earned on the returned order, the GBP value that corresponds to the used points will be deducted from your total refund.