COVID-19 FAQ's

During this time, you can continue to shop on our ecommerce store as normal and our couriers have strict guidelines in place to ensure all orders are delivered safely. We have free UK delivery and returns for you to take advantage of and we have also extended our returns policy to 2 months and will employ extra safety methods when accepting any returns during this period.

Our online platform is now as important as ever and continuing to shop with us here will help us survive through such an uncertain time. All small/medium businesses and independents may struggle to survive during this period so we urge you to think of them and to help us all get through this together. Our customers mean the world to us and your kind words and thoughtful messages are making us stronger and more determined to get through the other side.

We are working very closely with our warehouse and couriers to keep everyone up to date on any shipping delays. Royal Mail is still operating a regular service and all UK orders will be delivered to you on time and safely. Royal Mail will not ask for signatures when handing over parcels to customers and will place the item at the door. Having knocked on the door, the driver will then step aside to a safe distance while you retrieve your item. This will ensure the item is delivered securely rather than being left outside.

We have disabled the 'Next Day' delivery option as unfortunately we can't guarantee this at the moment. All UK orders will be shipped via free delivery with a 3-5 working day delivery time.

We are still accepting returns, however we urge you to email customercare@astridandmiyu.com prior to returning and our team can look into potentially resolving beforehand. We have also extended our returns policy for an extra 2 months, see delivery and returns page for more information.

Our pre-order services are still operating as usual. If an item is on pre-order, you can purchase these as normal and when back in stock you will be the first to receive the item. Some items may show as ‘sold out’ rather than ‘pre order’, once we have more clarity on shipping dates we will then update these to pre order. If you are waiting on a particular product and unsure when this will be available, please email us at customercare@astridandmiyu.com and we can investigate this for you.

Public Health England has advised that there is no perceived increase in risk of contracting the new coronavirus for handling post or freight from specified areas. From experience with other coronaviruses, they have advised that these types of viruses don’t survive long on objects, such as letters or parcels. Please visit www.royalmail.com for any further queries or concerns you may have regarding their service.

We have taken stringent precautions at our warehouse and are being updated daily on staff, circumstances and any other important information. Our warehouse team are following strict protocol when it comes to hygiene and abiding by all government advice.

Our retail stores have been integral to the success of the brand and before COVID-19 hit, they were all successfully trading with our piercing, tattoo and welding services being hugely popular. As a company that have piercing and tattoos, we have extremely high hygiene standards. We feel we have made the right choice to temporarily shut these stores to protect both our amazing employees and the many lovely customers that choose to support us.

Why not purchase an e-gift card so that you can use this in our stores once they are back up and running, treating yourself to a new piercing, tattoo or something sparkly!